Terms of Service

This Terms of Service (“Terms”) applies to all users who access or make purchases through Gofamily (the “Website”). By using this Website, you agree to be bound by these Terms.

The Website is owned and operated by the legal entity responsible for gofamilystore.com, and is operated under the authorization of Urban Tech Solutions Inc by its authorized online operator Chen Jianzhong.

1. Service Scope

Gofamily provides the sale of travel backpacks and related customer support services through this Website.

We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

2. Pricing and Payment

All prices listed on the Website are shown in U.S. dollars unless otherwise stated.

We accept PayPal as the only payment method. Payment must be completed at checkout for an order to be processed.

We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or payment issues.

3. Shipping and Delivery

Orders are shipped within the United States only, excluding unsupported regions such as U.S. territories, offshore islands, and APO/FPO addresses.

Shipping times, processing times, and delivery estimates are outlined in our Shipping Policy.

Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, or other external factors.

4. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

Customers may request returns within 30 days of delivery, subject to eligibility conditions.

We reserve the right to approve or deny refund requests based on product condition and policy compliance.

5. Intellectual Property

All content on this Website, including but not limited to:

• Text
• Images
• Product descriptions
• Logos
• Trademarks
• Website design and layout

is the intellectual property of Gofamily or its licensed partners.

Unauthorized use, reproduction, distribution, or modification of any Website content is strictly prohibited without prior written consent.

6. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The Website will operate without interruption or errors
• Product descriptions are completely error-free
• The Website is free of viruses or harmful components

To the maximum extent permitted by law, we disclaim all warranties, express or implied.

7. Privacy and Data Protection

Your use of this Website is also governed by our Privacy Policy.

We are committed to protecting your personal data in accordance with applicable data protection laws. Please review our Privacy Policy to understand how your information is collected, used, and protected.

8. Modification and Termination

We reserve the right to update, modify, or discontinue any part of the Website or services at any time without notice.

We may also suspend or terminate access to the Website for users who violate these Terms or engage in fraudulent or abusive behavior.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes arising from or relating to the use of this Website shall be resolved under applicable California state or federal jurisdiction.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page.

Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

11. Contact Information

For any questions regarding these Terms, please contact:

[email protected]

We typically respond within 1–2 business days.