We’re here to help.

At Gofamily, we provide customer support for all inquiries related to our Travel Backpack products, orders, and after-sales service.

If you need assistance, our support team is available to help you.

Email: [email protected]

We typically respond within 1–2 business days. During peak periods, response times may be slightly longer, but every inquiry will receive a reply.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (PST)
Closed on weekends and major U.S. holidays

Company Authorization & Supervision

Gofamily operates under the official authorization and supervision of:

Urban Tech Solutions Inc
18 Silicon Way
San Jose, CA 95113
United States

All product listings, operations, and customer service processes are conducted under this authorization framework to ensure compliance and consistency.

What We Can Help With

• Order status & shipping updates
• Product information
• Returns & exchanges
• Warranty & after-sales support
• General inquiries

We appreciate your trust in Gofamily and provide a smooth and dependable customer experience every time you reach out.