Privacy Policy

This Privacy Policy describes how Gofamily, operated by the owners and operators of gofamilystore.com (the “Website”), collects, uses, and protects your information when you visit or make a purchase from our site.

By using this Website, you agree to the terms of this Privacy Policy.

This Website is operated under the authorization of Urban Tech Solutions Inc by its authorized online operator Chen Jianzhong.

Information We Collect

When you interact with our Website, we may collect the following types of information:

Personal Information:

• Full name
• Shipping address and billing address
• Phone number
• Email address
• Payment information (processed securely via third-party providers)

Non-Personal Information:

• Browser type and device information
• IP address
• Pages visited and browsing behavior
• Cookies and similar tracking technologies

How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling orders
• Managing payments and transactions
• Providing customer support
• Sending order confirmations and shipping updates
• Improving website performance and user experience
• Preventing fraud and ensuring site security

Third-Party Services

We may share necessary information with trusted third parties only for operational purposes, including:

• Payment processors (such as PayPal) to securely handle transactions
• Shipping and logistics carriers to deliver orders

These third parties are only authorized to use your information to perform their specific services and are required to protect your data.

We do not sell or rent your personal information to any third party.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

This includes the use of SSL (Secure Socket Layer) encryption to ensure that sensitive data is transmitted securely.

While we follow industry-standard security practices, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders and provide services
• Comply with legal and accounting obligations
• Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

Cookies

Our Website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyze site traffic and usage
• Improve website functionality

You may disable cookies through your browser settings, but some features of the Website may not function properly.

Your Rights and Control Over Your Data

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information, subject to legal obligations
• Opt out of non-essential communications

To exercise these rights, please contact us using the details below.

Data Protection Commitment

We do not:

• Sell your personal information
• Use your personal information for advertising without your consent
• Use customer photos or personal data for marketing purposes without explicit permission

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

[email protected]

We typically respond within 1–2 business days.