Shipping Policy

This Shipping Policy applies to all orders placed at Gofamily.

By placing an order with us, you agree to the terms outlined below.

Shipping Area

We currently ship within the United States only.

Some addresses, including U.S. territories, offshore islands, and APO/FPO locations, are not supported by our shipping carriers. Orders placed to unsupported addresses will not be able to select a shipping method at checkout.

Shipping Method

All orders are shipped via USPS (United States Postal Service).

Order Processing Time

• Orders are processed within 1–2 business days
• Orders placed before 2:00 PM (PST) are typically processed the same day
• Orders placed after the cutoff time will be processed on the next business day

Processing times may be slightly extended during peak seasons or high order volumes.

Shipping Time

Once shipped, estimated delivery time is:

• 7–10 business days (within the United States)

Delivery times are estimates and may vary depending on carrier conditions, weather, and seasonal demand.

Shipping Fees & Taxes

• Shipping fees: Free shipping on all orders
• Sales tax: Not charged

All orders include standard shipping at no additional cost.

Shipping Address

All orders are shipped from our official fulfillment location:

Urban Tech Solutions Inc
18 Silicon Way
San Jose, CA 95113
United States

Order Tracking

Once your order has shipped, a confirmation email will be sent with a tracking number.

Tracking information may take 24–48 hours to become active in the USPS system.

Shipping Delays

Delays may occasionally occur due to:

• Weather conditions
• Carrier delays
• Peak holiday periods
• Logistics disruptions

If your order exceeds the estimated delivery window, please contact our support team.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery may be delayed or returned
• Reshipping fees may apply
• We are not responsible for failed delivery caused by incorrect address details

If you notice an error, please contact us immediately.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it:

• Check your delivery area and with neighbors
• Contact USPS for delivery confirmation
• Then contact our support team for assistance

We will coordinate with the carrier to investigate and help resolve the issue where possible.

Contact Us

For any shipping-related inquiries, please contact:

[email protected]

We typically respond within 1–2 business days.